FAQs
Do I need a prescription to purchase products?
How can I obtain a prescription?
To obtain a prescription, you will need to consult with a doctor who is authorised to prescribe medicinal cannabis. This is typically a general practitioner (GP) or a specialist, such as a pain specialist or neurologist. They will assess your medical condition and determine if you are an appropriate candidate for medical cannabis treatment. If approved, they can then provide you with a valid prescription.
Can I check product availability before visiting a branch?
Yes, you can often check the availability of medical cannabis products with the pharmacy or clinic directly before visiting. Many have online portals or customer service representatives who can provide information on which products are currently in stock.
What if my local branch doesn’t have the product in stock?
If your local provider does not have the specific product prescribed, they may be able to order it in for you. Alternatively, you could try contacting other authorised providers in your area to see if they have the product available. The provider can also work with you to identify suitable alternative products if your prescribed item is out of stock.
Do I need to book an appointment to visit the branch?
For your first visit to obtain a medical cannabis prescription, you will need to book an appointment with an authorised healthcare provider. However, for subsequent visits to purchase your prescribed products, many pharmacies and clinics accept walk-in customers. It’s always best to call ahead to inquire about their specific policies and procedures.
Is there an option to reserve products in advance?
Yes, some pharmacies and clinics do offer the ability to reserve or pre-order medical cannabis products, especially for patients with recurring prescriptions. This can help ensure the items you need are available when you visit. Contact your provider to inquire about their reservation policies and processes.